Terms of service

General Terms and Conditions – TheraCalm

Last updated: 08/18/2025

Welcome to TheraCalm. By accessing our shop or purchasing a product, you agree to the following Terms and Conditions.
Please read them carefully.

1. Information about the shop

TheraCalm specializes in personalized necklaces and pendants that preserve special memories.
All products are sold exclusively through our online platform.

1. Acceptance of the terms

By using this website and placing an order, you agree to:

Comply with these Terms and Conditions.
Follow the applicable local laws of your country.
Provide truthful, accurate, and up-to-date information.

If you do not agree with any of these points, please do not use our website or place any orders.

1. Products and availability

All products are described as accurately as possible. However, colors and details may vary slightly depending on screen display or production.

We reserve the right to limit product quantities and decline orders at our discretion.

1. Prices and payments

Prices are displayed in the respective currency and may be changed without prior notice.

All payments are securely processed through Shopify Payments or other payment methods offered in the shop.

A payment is considered received once it has been confirmed by our system.

1. Shipping

We ship worldwide, unless otherwise stated.

Delivery times depend on the destination country and the chosen shipping method.

We are not liable for delays caused by customs, shipping carriers, or events beyond our control.

1. Returns and refunds

Please read our Return and Refund Policy for detailed instructions on returns, exchanges, and refunds.

Personalized products cannot be returned unless they are defective or damaged.

1. Liability

TheraCalm is not liable for indirect damages, data loss, lost profits, or other damages resulting from the use of our products.

Total liability for any claim must not exceed the value of the order placed.

1. Intellectual property

All content on this website, including images, text, logos, and trademarks, is the property of TheraCalm or its licensors.

Reproduction, distribution, or commercial use without express permission is strictly prohibited.

1. Privacy

We collect and process personal data in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of your data as described in this policy.

1. Applicable law and jurisdiction

These terms are governed by the laws of the country in which TheraCalm operates, as well as applicable international e-commerce laws.

In case of disputes, we will first attempt to find an amicable solution before taking legal action.

1. Changes

We reserve the right to modify these terms at any time.

Changes will be published on this page and will take effect immediately.

1. Contact

If you have any questions about these terms, you can contact us at:
📧 Email: lurevucontacto@gmail.com